FAQS

Gas Pool Heaters

Gas pool heating is highly efficient, clean, reliable and safe. If you’re looking for more information on gas pool heaters, read below for answers to some frequently asked questions.

What is the difference between Natural Gas and LPG?

Natural Gas runs from underground mains to the house, where as LPG is bottled gas. Natural gas is methane whilst LPG is propane or butane. Both gasses are ideal for gas pool heating systems. The decision comes down to cost and personal preference.

How are gas heaters better than other types of pool heaters?

Gas pool heaters are fast, reliable and efficient. It can be used all year round in all weather conditions compared to other options such as Solar or Heat Pumps. Your swimming pool can rise in temperature of 1.5° Celsius per hour compared to ½ a degree Celsius or less per hour with a heat pump. Check out more about Gas pool Heating.

How long will my gas pool heater be able to continuously run?

Gas pool heaters can be used 24/7, unless running from LPG bottles. Most of the time, you’ll only want to raise the temperature a few degrees. You will achieve this in a much shorter time. Our energy-efficient heating systems will shut off while automatically maintaining the desired temperature.

Will I be able to do any maintenance or repairs on my gas pool heater?

No, maintenance and repairs need to be completed by a qualified tradesman only. All gas work should only be completed and managed by a licenced Gasfitter and in accordance with both the Australian Standards and Gas Codes. We are more than happy to assist you if you’d like to contact us. Our licensed professionals know their stuff.

Hydronic Heating Systems

Hydronic heating uses natural convection and radiant heat to create the most comfortable and luxurious heat you will ever experience. If you have questions about hydronic heating, check out some frequently asked questions and answers below.

Do you offer commercial underfloor heating solutions?

Norwest Gas can supply and install underfloor heating solutions to domestic and commercial applications including childcare centres, aged care facilities, motels, hospitals, office blocks, restaurants and much more. Underfloor heating is completely customisable and can be designed and built in your building to suit your exact needs. Expect great return value, an environmentally friendly heating solution and lower running costs compared to other forms of heating.

How often will my underfloor heating need to be serviced?

It is recommended that hydronic heating (underfloor and/or radiators) is serviced annually to maintain optimal performance and efficiency as well as ensure that you system has a long lifespan. Make sure to contact hydronic heating professionals to test and service your underfloor heating to carry out the servicing safely and thoroughly.

I have an existing home; can I install underfloor heating?

Yes, underfloor heating can be installed in an existing home, this is usually performed when the flooring is being upgraded/changed. The installation of underfloor heating would need to be performed prior to the new flooring being chosen and installed. If thinking about a new floor and wanting heating, contact us today and we can assist you in your needs.

Swimming Pool Heaters

With swimming pool heaters, you won’t need to worry about the weather when you want to dip in the pool. They’re a huge investment in time and money. For typical answers to common questions about swimming pool heaters, have a look at some frequently asked questions below.

How will I be able to determine the size of pool heater that I’ll need?

The team at Norwest Gas will be able to assist you in calculating the pool heater size you require based on the dimensions of your pool. At such time, we will also consider your desired heat up time so we can assist you in choosing the gas heater to suit the needs of you and your family. Please contact our team providing us with the dimensions of your pool and we will respond within 1 business day.

Will I need to do anything before the installation can start?

Only in the instance, a gas meter upgrade is required. If a gas meter upgrade is needed, Norwest Gas will provide you with all relevant information and an application would be required to be made by over the phone by the customer to their gas retailer.

Do you offer emergency repairs?

Norwest Gas will always attempt to attend ASAP. To prevent emergency repairs, we recommend frequent servicing done by professionals to avoid repair costs and situations. It is recommended to service your swimming pool heater annually to maintain your system in pristine condition as long as possible.

Are there call out fees for maintenance and repairs?

Under the warranty period, Norwest Gas will assist in lodging the issue with the supplier under suppliers warranty. Suppliers warranty does vary from Suppliers and Products – Please refer to brochures and information supplied with your quotation. Norwest Gas do offer a maintenance program where usual labour fees and parts (if required) will apply.

Do you install solar pool heating?

Norwest Gas do not install solar heating purely because we only recommend the best. Solar heating is heavily dependent on the weather, and even with great weather, it can take days to reach the desired temperature and struggles to maintain even temperatures. On top of this, solar heating requires ugly pipework over the roof and in years to come this pipework can cause a lot of damage to roofs including rusted gutters etc.

Norwest Gas Pool Heating Professionals can make your pool warm all year round. Norwest Gas offer the best pool heating advice; we guarantee you’ll be happy with our recommendation, our expertise and quality workmanship.

Underfloor Heating

Underfloor heating works by heating your home from the ground upwards using radiant heat. This heating system is clean and cost effective. For questions you might have and need answers to regarding underfloor heating, check out the FAQs below.

Do you offer commercial underfloor heating solutions?

Norwest Gas can supply and install underfloor heating solutions to domestic and commercial applications including childcare centres, aged care facilities, motels, hospitals, office blocks, restaurants and much more. Underfloor heating is completely customisable and can be designed and built in your building to suit your exact needs. Expect great return value, an environmentally friendly heating solution and lower running costs compared to other forms of heating.

How often will my underfloor heating need to be serviced?

It is recommended that hydronic heating (underfloor and/or radiators) is serviced annually to maintain optimal performance and efficiency as well as ensure that you system has a long lifespan. Make sure to contact hydronic heating professionals to test and service your underfloor heating to carry out the servicing safely and thoroughly.

I have an existing home; can I install underfloor heating?

Yes, underfloor heating can be installed in an existing home, this is usually performed when the flooring is being upgraded/changed. The installation of underfloor heating would need to be performed prior to the new flooring being chosen and installed. If thinking about a new floor and wanting heating, contact us today and we can assist you in your needs.

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